Frequently Asked Questions
- ¿What time is check in and check out?
Check-in from 12:00 p.m. to 6:00 p.m. and Check-out before 12:00 p.m.
- Can I leave the room late?
As a general rule there will be a surcharge
- Can I choose the type of bed in my room? Yes
- Do the rooms have a balcony or terrace? Can I reserve one?
No
- Are there non-smoking rooms?
All are non-smoking
- How many storeys does the building have? Is there a lift?
5 floors and we have two lifts (elevators)
- Is there air conditioning in the rooms?
Yes, both hot and cold throughout the year
- Is your hotel adapted for the handicapped? We have one adapted room
- Can you keep my luggage when I leave the room?
Yes, it’s free
- Is there a safe place to park my car?
How much does it cost?
In the public car park under the hotel. 32 €
- Does the hotel have an Internet or e-mail terminal for guests?
The hotel has a business centre with an Internet service
- Do you have high-speed internet in the room for my portable computer? Is it wireless?
Yes
- Do you have a quiet, romantic room? How can I reserve it?
The Junior Suites, spacious and luminous with private terrace
- What languages are spoken in Reception?
Spanish, English, French and German
- Where may I rent a car?
Our staff in reception will make a reservation for you
- How far are you from the Puerta del Sol?
2 minutes on foot
- How far are you from the Prado Museum?
5 minutes by bus
- How much does a taxi from the airport cost? How long does it take?
Approximately €20 excluding additional charges such as baggage charge
- In what kind of a neighbourhood are you? Austrias district with high architectural value. The old quarter of Madrid I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?
The hotel is in the centre, 20 minutes from the Trade Fair Park
