FAQ

What time is check in and check out?
Check in from 12 noon. Check out before 12 noon.
Can I leave the room late?
As a general rule, a supplement will be charged.
Can I choose the type of bed in my room? (Large bed – two beds)
Yes.
Do the rooms have a balcony or terrace? Can I reserve one?
No.
Are there non-smoking rooms?
All rooms are non-smoking.
How many storeys does the building have? Is there a lift?
There are 6 storeys and two lifts.
Is there air conditioning in the rooms? Does it work all year round?
Yes, we have both air conditioning and heating all year round.
Is your Hotel adapted for the disabled?
Yes, and we have one room adapted.
Can you keep my luggage when I leave the room?
Yes, free of charge.
Is there a safe place to park my car? How much does it cost?
The public parking, near the Hotel. It costs 32 €.
Do you have a quiet, romantic room? How can I reserve it?
The Junior Suites are spacious, bright and have a private terrace.
What languages ​​are spoken in Reception?
English, German, French.
Do you have high speed Internet in the room for my laptop? Is it wireless?
Yes.
Does the Hotel have an Internet or e-mail terminal for guests?
The Hotel has a Business Center with Internet service.
Where may I rent a car?
The reception department may make a reservation.
How far are you from the Puerta del Sol?
A 2 minute walk.
How far are you from the Prado Museum?
A 5 minute bus ride.
How much does a taxi from the airport cost? How long does it take?
A taxi from airport costs about 35 euros
In what kind of a neighborhood are you?
In a neighborhood called Barrio de los Austrias, with a significant architectural value. It’s the historic center of Madrid.
I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your Hotel?
The Hotel is at the center, 20 minutes by car from the fairgrounds.